70 North Country Road, Suite 205
Port Jefferson, NY 11777
HVMS@matherhospital.org

Frequently Asked Questions

GENERAL & ADMINISTRATIVE QUESTIONS
Question: How early should I arrive for my appointment?
Answer: If you are a new patient, or an existing patient with new insurance information we recommend that you arrive at least 20 minutes prior to the appointment so that you can fill out the necessary paper work. If you have been seen before in the office you need to arrive in time for your visit.

Question: What insurance does your office honor?
Answer: We participate in nearly all major health plans in New York. If you have questions regarding your current benefits, you may contact your Health Plan by dialing the 800# located on the back of your health insurance benefit card. Here is a list of major plans we provide: Medicare, BC/BS, Oxford, HIP, Aetna, United Health Care, Vytra, MagnaCare, MultiPlan, Cigna, Great West, Beech Street, Private Healthcare Systems and HealthNet.

Question: What should I bring for my first office visit?
Answer: Bring a list or all your medications with the name of the medication, the dose and the frequency you take your medication.

CONDITION & TREATMENT QUESTIONS
Question: I need a refill on a prescription, what should I do?
Answer: Call the pharmacy several days before you need the refill and they will contact us. Be prepared to give all the necessary information about the drug and dosage.

Question: I am having a problem and think I need to be treated, what should I do?
Answer: Call the office and alert us of your problem, and someone will tell you what you should do. However, if the problem worsens, do not wait for an office visit, go to the emergency room.

Question: What if I am having a problem or side effect with a medication?
Answer: If you think you are having a severe allergic reaction to a medication stop it immediately and call our office. If you or another doctor has stopped one of your prescribed medications call and let us know.

Question: Is there anything special I need to know if I am on Coumadin?
Answer: Coumadin is a powerful blood thinner. If you do not follow a specific diet your level may be affected. If you start an antibiotic, use alcohol or take higher doses of Tylenol your coumadin level may be affected and you should contact our office. Remember it is your responsibility to contact our office if you have not heard from the nurse regarding your coumadin.

Question: How do I receive the results of labs or testing?
Answer: As we are a busy office and cannot keep track of all testing; if you do not hear from us within one week of any lab or test then please contact our Nurse at (631) 689-1400, ext. 267.

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